COMO SHAMBHALA SINGAPORE POLICIES

PREPAYMENT PROTECTION POLICY

Prepayment protection allows consumers to claim back the unused portion of the prepayment made, following the closure of the accredited business. Upon making prepayment to any CaseTrust accredited businesses, you would be given a proof of protection containing your personal details and the protected sum (as mentioned in point 2). For this purpose, you would be required to provide your personal particulars to the accredited business, as required by the prepayment protector (i.e. the Insurer). For more information on how the varying protection mechanisms work, you may contact CaseTrust officers at 6461 1800 or email: casetrust@case.org.sg.

  • Full refunds will only be given for unutilized packages within five working days from the date of purchase. Any unused classes at the time of expiry of your package will be forfeited.

  • Sales of prepaid services at COMO Shambhala Singapore are strictly not permitted in the absence of the purchaser's details disclosure.


PAYMENT NOTICE 

All payments for group classes, private sessions and wellness consultations shall be made to COMO Shambhala Singapore. If you are booking a group class through the CSS App, payment instructions shall be given via the CSS App. If you are booking a private session or wellness consultation through the COMO Shambhala Singapore hotline or email, payment instructions will be sent to you via email upon confirmation of your booking.


GROUP MAT & EQUIPMENT SESSION CANCELLATION POLICY

  • All bookings and cancellations must be made at least three hours and twelve hours before the group mat and group equipment session respectively via our CSS app or through our Wellness Concierge at +65 6304 3552 / email enquiry@comoshambhala.com between 7am to 9pm (Monday to Friday), 7am to 7pm (Saturday to Sunday) and 7am to 6pm (Public Holidays).

  • Cancellations received less than the 3 and 12 hours policy prior to the group mat and equipment session will result in deduction from package or forfeiture of pre-payment.

  • The cancellation policy is applicable to all types of group mat-work and equipment sessions.

 

WORKSHOPS/PRIVATE SESSION/TREATMENT/CONSULTATION CANCELLATION POLICY 

  • All bookings and cancellations must be made at least 24 hours before the workshop, private session or consultation via our CSS app or through our Wellness Concierge at +65 6304 3552 / email enquiry@comoshambhala.com between 7am to 9pm (Monday to Friday), 7am to 7pm (Saturday to Sunday) and 7am to 6pm (Public Holidays).

  • Cancellations received less than 24 hours prior to the workshop, private session or consultation will result in deduction from package or forfeiture of pre-payment.

  • The cancellation policy is applicable to all types of workshop, trainings, private sessions, treatments, and consultations.


GENERAL

  • COMO Shambhala Private Limited is committed to and offers Goods and Services of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

  • COMO Shambhala Private Limited greatly values the satisfaction of our customers and aims to provide a memorable experience. Customers who wish to return or refund a purchased package, membership or gift voucher can do so within a cooling period of five working days (excluding Saturdays, Sundays and Public Holidays) from the purchase date for a full refund. If any or part of the pre-payment has been utilised, the remaining balance will be refunded.

  • Products, packages and membership fees may be exchanged or refunded in full within five working days from the date of purchase or payment, upon presentation of the original transaction receipt. Refunds after the deduction of “no-show” charges, if any will exclude all discounts, complimentary treatments and used sessions of packages. Refunds will not be granted for any a la carte or first time trial services. Once the treatment has commenced, the customer is liable for full payment. If a customer arrives late for an appointment, COMO Shambhala Private Limited has the right to reduce the time of the session accordingly or complete the treatment by the appointed time and charge the full price of the treatment as booked. We will only accept product which are unopened and in their original packaging for refunds or exchanges. Product exchanges will be for items of same or lower value. All refunds will be processed and payments made within two to four weeks of the requests. With the exception of medical reasons substantiated with supporting medical documents, no refunds or exchanges will be allowed on any pre-payments for services or payments for products after the cooling-off period. The customer may make an exchange for other packages/products of the same or lower value. All refunds will be processed and payments made within two weeks of the request.

  • For cancellations made during the five days cooling off period (excluding Saturdays, Sundays and Public Holidays) the full amount paid will be refunded. For massages and consultations, there will be no cancellation fees only if the customer informs COMO Shambhala Private Limited either by phone (+65 63043552) or email (enquiry@comoshambhala.com) at least 24 hours before the appointment. This is to ensure that there is reasonable time for us to re-schedule and offer the cancelled time slot to other customers. For late cancellations or “no-shows”, the payment is non-refundable and will be forfeited. If a customer arrives late for an appointment, COMO Shambhala PL has the right to reduce the time of the session accordingly or complete the treatment by the appointed time and charge the full price of the booked treatment.

  • Our consultations and treatments are available for purchase as gift vouchers, at our COMO Shambhala Wellness Centre. Gift recipients can change the purchased treatment by paying the difference if the new massage consultation treatment is of higher value. If it’s of equal value, no additional payment is required. There will be no refunds of the difference if the new massage consultation treatment is of a lower value. All gift vouchers must be redeemed within their normal validity period of six months from date of purchase. There will strictly be no extensions of expiry dates. The gift recipient is advised to make an appointment to ensure the availability of preferred timing. Gift vouchers purchased cannot be refunded or redeemed for cash.

  • COMO SHAMBHALA PL offers services to both gender.

  • COMO SHAMBHALA PL does not allow and strictly prohibits any form of unethical selling tactics during treatments and at the Wellness Centre

  • As part of service guarantee, customers are allowed one time exchange of therapist within 10 minute of the treatment.

  • COMO Shambhala PL provides approved insurance coverage for customers on pre-paid treatment packages, membership and gift vouchers. A Certificate of Insurance will be issued immediately upon collection of prepayment to protect and compensate packages in event of centre closure.

  • All discounted prices and promotions, if any, are clearly stated on COMO Shambhala’s published rates, marketing materials, website (comoshambhala.com/singapore) and displayed at the COMO Shambhala Wellness Centre concierge.

  • COMO SHAMBHALA PL accepts most credit cards (including Visa, MasterCard, American Express), Nets, Apple Pay and cash payments in Singapore dollars.

  • All treatments, consultation and package prices are clearly displayed on the COMO Shambhala price list and website. All prices are quoted in Singapore dollars and are inclusive of GST rates.

  • All prices quoted will be honoured by COMO Shambhala PL at the time of booking for treatments, spa packages and other related services. Promotional packages may have specific validity periods as stated in COMO Shambhala PL marketing materials and on the website.

  • COMO Shambhala PL is committed to maintaining the confidentiality of customer data by adopting high standards for the protection of personal information. We undertake not to divulge our customers’ personal information of our customers to any third party without their prior written consent. Personal information collected is solely for the purpose of completing sales transactions and enhancing the wellness experience and delivery of our services to our customers..

  • COMO Shambhala PL is fully committed to offering a seamless customer experience. A reminder will be sent to the customer at least one day before their appointment. COMO Shambhala PL will also update the customer one month before the expiry of their membership. We follow up on customer complaints promptly and within a reasonable time frame of no more than 21 days. If a customer is not satisfied with our resolution, he/she is advised to contact CaseTrust directly at CASE MEDIATION CENTRE 170 Ghim Moh Road #05-01 Ulu Pandan Community Building, Singapore 279621 or to the date of the class via our Wellness Concierge. Please call us at +65 6304 3552.