BOOKINGS + PAYMENT

How can I book a class?

All bookings and payments can be made directly via our mobile app or via our website. Download our ‘CSS’ mobile app for Android/IOS or visit our website and click ‘Book A Class’.

Private appointments (Private Yoga, Private Pilates, Massage, Facial) can be made by calling our Wellness Concierge +65 6304 3552 between 7am to 9pm (Monday to Friday), 7am to 7pm (Saturday to Sunday) and 7am to 6pm (Public Holidays) / email enquiry@comoshambhala.com.

When are classes available for booking?

Classes are open for booking 30 days in advance.

Subject to change by COMO Shambhala Management.

How can I pay for my class?

Upon booking a class via our mobile app or website, you will be prompted automatically to make your payment on the same site.

What are the payment modes available?

For payment via our mobile app or website, most credit and debit cards can be used. For payment at our Wellness centre, credit or debit cards, cash, PayNow or bank transfer can be used. All treatments, consultations and package prices are quoted in Singapore Dollars and inclusive of GST.

What is the refund policy for classes, treatments and consultations?

Adhering to the CaseTrust Policy, full refunds will only be given on unutilised packages and gift vouchers within five (5) working days from the date of purchase, upon the presentation of the original invoice. Refunds will exclude all discounts, complimentary treatments and used sessions of packages, after deduction of ‘no-show’ charges imposed (if any). Refunds will not be granted for any first-time trial services or single drop-ins. Refunds will not be given for any unused classes at the time of expiry of your package.

CANCELLATIONS / NO-SHOWS

How can I cancel my group class booking?

Cancellation of bookings can be made directly on our mobile app or via our website. For mobile, launch the app, login and click into ‘profile’. Tap on ‘Schedule’ and select ‘Cancel’.

Please refer to our full cancellation policy here.

Centre policies, terms and conditions, are subject to change from time to time without prior notice and will be effective immediately upon any updates on our Online Platforms.

How can I cancel my private classes or appointment bookings?

Kindly call our Wellness Concierge during operating hours, at +65 6304 3552 to cancel your private class or appointment bookings.

Operating Hours:
Monday – Friday | 7am - 9pm Saturday - Sunday l 7am - 7pm Public Holidays l 7am - 6pm

How far in advance must I cancel my booking before any charges apply?

All cancellations or rescheduling of classes must be submitted between 8am-5pm (Monday-Sunday) at least one working day prior to the date of the class. This applies to all types of classes, treatments, and consultations. A full 100% cancellation fee will be applied for late cancellations.

How does the No-Show Policy work?

No shows will be charged the full price. Our cancellation policy applies for no shows. Please refer to our full cancellation policy here.

Will I receive a reminder ahead of my class?

Yes, a reminder email will be sent to your registered email one (1) day before your class if you have opted in for emails. If you have not done so, and would like to receive these reminders, please reach out to our Wellness Concierge.

What happens if I am late for my class?

To ensure the enjoyment of our classes for all students, and to avoid disruptions, please show up to your classes on time. Latecomers will not be allowed to enter the class five (5) minutes after the start time. Our cancellation policy will apply for those who are late for the class by more than fifteen (15) minutes. Please refer to our full cancellation here.

For private classes, consultations or wellness treatments, management has the right to reduce the time of the session should the customer be late for his/her appointment.